14 release stories Real product workflows Illustrated demos
LATEST PRODUCT STORIES
What changed—and what you can do with it.
Each update connects the release to the workflow it improves. The interface previews below use illustrative data and do not send messages or change account data.
OCTOBER 2026
01
New · Smart URLs module
Smart URLs turn link activity into clearer customer journeys
Connect websites and tracking tags, review link and on-site engagement in one workspace, and prepare automation drafts around meaningful customer actions. Confirmed visits and time on site require a connected website tag, and every automation remains a draft until it is deliberately reviewed and enabled.
Websites, tags, and short links in one workspace
Clear separation between link clicks and confirmed site visits
Reviewable automation drafts with safe simulations
LIKELY HUMAN CLICKS1,842CONFIRMED VISITS1,267VISIBLE TIME9h 24m
AUTOMATION DRAFTProduct interest follow-up
Draft only
1Customer opens a tracked linkLink activity recorded
2Connected tag confirms the visitOn-site signal verified
3Review the follow-up draftNothing sends from this preview
02
New · Suppression Groups
Save reusable Suppression Groups for safer campaigns
Bundle account-owned exclusion lists under a clear name, preview what each saved group contains, and add it to a group campaign without replacing the manual suppression selections already in the draft. Suppression Groups organize reusable choices—they do not change contacts, opt-outs, or previously saved campaigns.
Reusable bundles of existing exclusion lists
Adds to manual suppression selections instead of replacing them
Parent and subgroup coverage with an included-list preview
Recent customersRefunds · Active orders · VIP members
+ Add
Compliance exclusionsOpted out · Legal hold
Added
Included listsRefundsActive ordersVIP members
03
New · Support Tickets
Support Tickets bring every request and reply into one conversation
Create a support request without leaving your account, follow its status and assigned team, and continue the conversation from a single thread. Automatic acknowledgements confirm that the request was saved without implying that a staff member has already reviewed it.
Authenticated request history and conversation view
Request savedAutomatic acknowledgement · Staff review is still pending.
04
New · Shopify module
Meet the new ProTexting workspace inside Shopify
Bring store messaging work into one focused Shopify workspace. Review setup, configure notification automations and templates, work with customers and signup forms, follow conversations, and inspect messaging activity without jumping between disconnected screens. Opening the workspace does not send messages or activate an automation.
Guided dashboard with clear setup milestones
Automations and reusable notification templates
Customers, keywords, signup forms, conversations, and activity
Configure the next workflow and keep current activity in view.
Messaging controls ready
SETUP GUIDE3 of 4 account steps complete
Review sender
01AUTOMATIONSOrder notifications
Review event rules and message templates.
02AUDIENCECustomers & forms
Grow and manage permissioned contacts.
03CONVERSATIONS3 need attention
Continue the latest customer threads.
SEPTEMBER 2026
05
Sweeps & entries
Alternative Entry forms can now collect images
Campaign forms can accept participant images alongside the established verification flow. Teams decide whether an image is optional or required, review received files in a private library, and keep each upload connected to the right form and participant. An image upload does not create an SMS opt-in.
Optional or required image collection per form
Private, campaign-specific image library
Participant and winner views with linked submissions
A clearer, safer way to bring Twilio numbers into ProTexting
Connect your Twilio account, review its SMS-capable phone numbers, and choose exactly which ones to make available in ProTexting. Imported numbers stay visible, and each one can be disconnected without removing it from Twilio.
Authoritative list of numbers from your Twilio account
Clear available, active, and unsupported states
Safer reconnect and disconnect handling during service interruptions
New SMS and MMS templates for faster group campaigns
The refreshed template library makes reusable campaign messages easier to create, scan, preview, and manage. Start a group SMS or MMS from saved content, then finish the audience, sender, and delivery details in the campaign workflow.
Modern SMS and MMS template libraries
Clear message, subject, and media previews
Direct paths from a saved template into a group campaign
Early access starts Friday. See what’s new and reserve your place…
MMSImage attachedNew collection
Preview the campaign subject, message, and media before you send.
08
New · Custom domains
Introducing Custom Domains for Short URLs
Your message carries your brand. Now your short links can, too. Connect domains you own, choose the right identity for each campaign, and keep the ProTexting click insights you already use.
Copy the exact DNS records from your account into your DNS provider.
02 / VERIFIED & READY
We’ll take care of HTTPS.
https://go.brand.example
Ownership confirmed
DNS connection verified
HTTPS certificate ready
Illustrative sequence. Real DNS propagation and certificate setup are not instant.
03 / PICK YOUR LINK’S IDENTITY
One campaign. Your choice.
go.brand.example/a7k2m
04 / THE SAME HUMAN-CLICK INSIGHTS
Your link. Measurable engagement.
go.brand.example/a7k2m
Total clicks128
Unique96
Repeat32
96 visitors + 32 additional clicks = 128
Illustrative human-click counts. Real repeat visits remain part of the story.
Demo only · No links or messages created
One account. More than one brand.
Give your store, events, or different brands their own short-link identity. Connect multiple domains and choose any ready domain when creating a link. Make default sets your starting choice—it does not lock every campaign to one domain. The original ProTexting domain remains available, too.
New branding. Familiar analytics.
Keep Total, Unique, and Repeat human clicks, alongside timing, geography, devices, and referrers. Real repeat visits still count. Enable Track numbers when you need recipient attribution; without it, clicks are recorded without an attached phone number. Your consent and opt-out rules are unchanged.
From your DNS to your next campaign
Open Short URLs → Custom domains and add a domain you control. A dedicated subdomain lets your main website stay where it is.
Copy the CNAME and TXT records shown in your account into your DNS provider. Keep both records in place for ongoing verification.
We check the connection and generate your SSL certificate automatically. Once DNS and HTTPS are verified, the domain is ready to choose for new links.
Automatic connection. Allow up to 1 hour after adding the DNS records. DNS propagation can sometimes take longer. Setup continues automatically; you do not need to add the domain again.
Cloudflare & SSL. Using Cloudflare? Keep the CNAME record on DNS only (gray cloud), not Proxied (orange cloud). Leave it on DNS only—we generate the SSL certificate for your custom domain.
Already sending with ProTexting short links? Nothing needs to move. Adding a domain or changing your default does not rewrite existing URLs. They keep their original domain and analytics history.
AUGUST 2026
09
Audience growth
Clone signup forms and launch the next audience faster
Teams can now duplicate an existing signup form, keep the structure that already works, and adapt the copy, fields, and destination group for a new campaign.
Get useful launch notes and occasional offers by text.
Mobile numberRequired
Message and data rates may apply. Reply STOP to opt out.
10
AI & keywords
Meet the AI Keyword Strategist
A new guided workspace helps teams turn a keyword and campaign goal into practical promotion, reply, and follow-up ideas while keeping the final decision with the sender.
AI KEYWORD STRATEGISTPlan the full response journey
AI assist
KEYWORDSPRINGCAMPAIGN GOALGrow the launch list
01
PROMOTION
Text SPRING to 12345 for launch updates.
02
IMMEDIATE REPLY
Welcome! You’re on the early-access list.
03
FOLLOW-UP
Schedule the collection preview for Friday.
11
Live operations
Campaign Pulse keeps live progress within reach
A docked, responsive campaign view brings current send and delivery activity into the workspace, so teams can follow an active campaign without losing their place.
Delivery receipts are arrivingLast refreshed a few seconds ago
86.4%
12
Major workflow update
Campaign Studio brings planning, creation, and results together
The campaign workflow now connects audience selection, AI-assisted composition, media, tracked links, scheduling, social publishing, and live results in one clearer sequence.
Also refined in August: media handling, schedule validation, scheduled and sent history, AI assistance for direct messages, and clearer accessibility across QR, signup, forwarding, and AI workflows.
JULY 2026
13
Analytics workspace
Short URL analytics, rebuilt around the next action
The new Short URL workspace combines human click trends, total and unique visitors, repeat engagement, location and technology details, sent-message context, and editing tools.
VIP EARLY ACCESSptxt.me/previewTracked campaign link
HUMAN ENGAGEMENT
Total clicks over time
7 days
1,6000
MonTueWedThuFriSatSun
Every human click is retained, including repeat visits.
SHARE OF TOTAL HUMAN CLICKS
United States62%
United Kingdom21%
Canada10%
Other countries7%
Proven scanners excluded
The second click matters, too.
1,925 repeat clicks are included in 6,842 total human clicks.
JUNE 2026
14
Conversations
A faster path into active conversations
Conversation contacts begin loading sooner, helping teams reach the message thread they need with less waiting. Follow-on integration work also refreshed incoming Intercom message handling.
