What’s new @ProTexting

1.    SMS Loyalty - NEW! You can easily add participants and check-ins within the SMS Loyalty dashboard.  It’s a great way to manually add new clients and check-in points.
2.    Web sign up forms – new option to add text in the footer.  You can easily access this field in all forms (old or new).  Go to edit >> then find the field “Landing page info: Footer - below all content (optional)”.  This footer text is useful for all legal and compliance language to be added. Language such as: You will receive up to 4 text messages/month by our company.
3.    Recurring schedule for Single SMS – based on our clients’ feedback, we were able to add the recurring text messages for all single messages.  Just pick the time to send, and select the options to send as follows: daily, weekly, monthly, yearly.
4.    Shopify - added "REFUND status" SMS notifications. Great new feature for all clients integrated with Shopify.  You can now notify your customers via text message when a refund is issued.
5.    Updated Conversations – typing and refreshing the page? Now, it’s saving the message even if you refresh the page. No more lost typed messages.  Also, we added delivery report status (pending, delivered, rejected and failed) for all outgoing text messages in the conversation module.

1.       HubSpot Integration – send high throughput text messages via ProTexting using any HubSpot workflow.  Just add the ProTexting action in HubSpot and send text messages to your leads and clients. Also, you can sync the contacts to ProTexting and forward incoming text messages to HubSpot.

2.       Intercom Integration – forward all incoming SMS and MMS to Intercom and start a conversation. This feature will provide better customer service and text message channel to send replies and keep the conversation going.  In addition, import contacts to ProTexting and start sending group text messages.

3.       Zapier SMS - new action: Update Contact.  The action will allow you to easily update any contact in ProTexting, by matching it by mobile number.

4.       Lookup numbers in bulk - we added options to add country code, if missing, and format optimization, removing ()- and empty spaces.

5.       Improved group text messaging with auto-replacement of non-support SMS characters.  This feature will ensure your messages are delivered properly worldwide with the supported SMS encoding.

6.       Text 2 Screen – option to number the text messages on the screen.  By numbering or marking the text message participants will be able to easily locate the message on the screen.

1. New Analytics – messaging traffic "By Country and City". Easily accessed in the Analytics section >> Outbound Details >> scroll down to the bottom to view all contacts by Country and City.
2. Quick sending of Group SMS and MMS for campaigns smaller than 2000 contacts. Our team has developed a much quicker text message sending for smaller campaigns.  Supporting both SMS and MMS.
3. Improved iOS and Google Play apps – better navigation, easily retore deleted inbox messages, view all short codes, 10DLC and long codes in the account, edit contacts, etc.
4. Updated SMS Keyword Sequences App – added quick links to apps and campaigns to conveniently access other sections of the dashboard.
5. MMS audio - added preview and supporting more audio extensions.
6. Amazon Sellers using Text Messaging for increasing reviews and sales. Now, within the app, clients using Amazon Texting app can easily check the status of Amazon order.

1. SMS Web sign up forms now work with “Keyword Sequence” app. It is an easy way to “trigger” more SMS keywords flows, in a sequence, after participants sign up.
2. Improved “Amazon Messaging App” for sellers – simplified SMS flow interface and adding newly updated Amazon API. Updating our Amazon API will allow us to be ahead of the transition that Amazon is planning to do in 2021/2022.
3. Updated iOS app – improved navigation and import of contacts.
4. Improved “API - GROUP SMS” - allowing long SMS up to 3-part SMS, total of 480 characters.
5. SMS Drip Campaigns - option to delete remaining messages and easily create new campaigns.

1. New Feature: Barcodes (1D and 2D QR) support for SMS Coupon Codes. Now, for each group of coupon codes you will be able to create barcodes. This will easy the process of coupon code processing if your business and system is utilizing a POS or mobile scanners.
2. Sub keywords: new update in the SMS Keywords module. Option to create sub keywords for each main keyword. The sub keywords or additional words will send back auto-reply text message, following the main keyword, based on the sub-keyword custom responses.
3. Mobile Chatbox app update: new messages notification pop-up on the screen indicating that you have received new text messages. Super convenient if you are running several tasks while expecting SMS messages from your clients and participants.
4. Updated Amazon Sellers SMS APP: Valid Amazon Order Auto-Reply, following an Initial Keyword Text-In. We had numerous requests about this add-on from our amazon sellers clients. Now, there is an option to create even better text messaging flows based on TRIGGER TEXT Keyword – send different coupon code, offers, review request, etc.

1. Amazon Sellers SMS Integration – new email notification alert added for authorization tokens about to expire. Friendly email is sent 1 month before the token expires.  ProTexting clients can simply renew it at Amazon Seller Central.  Follow the steps to renew Amazon token here >>
2. New Option for sending MMS – a checkbox to include or not "high resolution" additional short URL  It will automatically remembers the last choice made. This feature will speed up the sending of all MMS campaigns and makes it more flexible.
3. Updated API Constant Contacts to version 3. All fresh and updated to the newest Constant Contact V3 API. This major update will make the contacts syncing more optimized and faster.
4. Contacts Module - in "additional info" section, if shipping info is populated, it will be shown automatically. You will not need to do an extra click to view the shipping information of your contacts.
5. Sent History Export will include the number of credits used to better manage your data and easily import in any external service/CRM.
6. Added Custom SMS Auto-Reply message per 10DLC or DEDICATED Long Code. This feature will allow you to set an autoresponder on 10DLC (Long Code) level, without the need to reserve a keyword. By doing so, all incoming messages will trigger an auto-reply message.  In addition, you will be able to create an alternative auto-reply message for all messages that are received after the first one.  Example, you can prompt your participants to:  “Text our number 333-444-5555 for more info”

1. Updated SMS DRIP Campaigns with options for instant auto-reply update, data tags and short URLs. You can do all those updates while the campaign is running. In addition,we added options to EXPORT participants and new feature to turn ON/OFF the welcome SMS autoresponder.
2. New section in “Long Codes Reservation” app: history of all long codes activity on when they were added and deleted.
3. Running a web sign up form? Now you can easily remove the ProTexting branded logo and create even more native SMS sign up forms to embed on your online stores.
4. Amazon SMS Integration app – quicker view of MMS. Our machine learning MMS module has been extremely popular among Amazon Sellers and we introduced new technology for quicker view of all incoming MMS photos.
5. New and updated API to manage SMS Coupon Codes. It is super easy and convenient for any online seller to manage coupon codes and organize them by tags.  Coupon Tags are useful when running specific promotions.
6. Improved Short URL search and filters in the list of all short URLs. Quickly find the Shor URL you need for a specific text messaging marketing campaign.
7. New Module in Contacts section: Bulk update PHONE format. This feature is extremely important in case you upload international number with wrong format. Using the bulk update phone format, you can quickly add or replace leading country codes.

1. Zapier and Amazon Sellers Integrations – easy and simple way to pull and import all Amazon Sellers orders into ProTexting’s text messaging Amazon Sellers Integration app, using our easy-to-setup Zapier integration. More info here >>
2. Shopify Text Messaging Integration – Great news for all shopify online store owners! Now, you can easily integrate your shopify store with ProTexting and utilize the SMS and MMS power. Send order notifications, alerts, surveys, etc.  Build text messaging list easily and quickly.
3. Improved Analytics – Select multiple keywords and view short code info on all “SMS and MMS Keyword” analytics.
4. Improved Mobile Web Surveys – easily setup all auto-reply messages with quick preview.
5. Contacts - new filter added "has a birth date record", which will allow you to quickly filter all contacts that DO or DO NOT have birthdays. Filters contacts, can be groups into new group and you can send out a text messaging campaign asking contacts to update their birthdays, using our “Birthday Capture” SMS feature.
6. Improved mobile apps with option to better view GIFs and MMS messages.
7. New Feature: COUPONS – easily and simply add any list of custom coupon codes and add them to outgoing SMS and MMS campaigns. Use the data tag [COUPON] and the system will automatically add unique promo code to each outgoing text message. Great feature if you are utilizing our Amazon Sellers Integration with SMS messaging or Shopify SMS
8. Amazon Sellers Integration – option to filter incoming messages with order IDs by replied or not replied status.

1. New Section: Public Landing Pages. Options to change the settings on public landing pages, such as Shipping Details update, Sweeps Rules Pages, Custom Sign Up Forms. Update coming up on “Text Me” buttons app with an option to set up customer service contact info and keep in touch directly with your customers via SMS.
2. Edit single contact: option to add/remove to all groups and improved, quick search for groups.
3. Updated “Name Capture” with shortcuts tags in incoming message to save FIRST and LAST names anywhere in the message. Shortcuts allowed: “add”, “name”, “n”
4. Updated “Amazon Sellers Integrations” – custom HTML text on Shipping Details success page. Machine Learning module to recognize review stars in incoming MMS and send back auto-reply messages, based on review submitted by clients. All auto-replies are automated.
5. “Alternative Method of Entry” forms, updated with an option to add HTML content after form submission. This feature will allow your campaign participants to click on a link, watch video or read info, after entry is submitted.
6. Update ZAPIER SMS Integration: New Contacts are pushed to Zapier if contacts are added or updated. Single group support only.
7. NEW APP: Scheduled Auto Replies - set up targeted messages that match your schedule. For example, if you want to promote special events or promotions in the coming months, you can schedule a different message to go out in March 2020, April 2020, etc.
8. Updated SMS and MMS DRIP campaigns – added weekly option to schedule outgoing SMS or MMS messages.

1. UPDATED Amazon Sellers Integration - Order Products Details Synced, Duplicate Order IDs management, View Orders on Amazon - direct, quick link, New Order status “Not Verified, Quickly Verify orders on the go
2. Improved MMS GIFs – now you can send up to 7MB animated GIFs, optimized for best performance on major carriers.
3. CONTACTS filter - find contacts NOT in any group and easily add them to existing or new groups.
4. WhatsApp messaging in BETA – add WhatsApp channel to your brand, just ask us about requirements.
5. Sign Up forms – option to hide groups and improved landing page content editor.
6. Vertical Response Integration – improved syncing in the background all automated and field matching.
7. DATA Tags – added data tags in custom fields. Quick and easy setup with custom DATA tags.

1. New API – Available Credits Check– available FREE to all clients. Instantly check the number of credits available in your ProTexting account. This feature will help you plan any future text messaging campaign automatically and make sure you have sufficient credits.
2. NEW APP – Keyword Sequence – easily schedule and run up to 3 consecutive text message campaigns, triggered by a keyword. You can schedule the 2^nd and 3^rd keyword to be triggered at any time in the future (minutes, hours, days).
3. Improved “Drip Campaigns” app – allowing Long SMS, up to 480 characters in the Auto Reply and Drip messages. “Data” tags are available as well, customizing the messages even more with names and other available attributes.
4. New Section “Manage Short Code + Long Codes” – easily add Long Codes and turn off/on the assigned default short code, in case you need to send messages to your recipients using a local number.
5. Updated “API INBOX” - option to extract data by using mobile number and date filters.
6. NEW APP: Appointment Reminders (Sync Google Calendars) – sync all of your Google Calendars with ProTexting and easily schedule SMS reminders for appointments and alerts.

1. Long Code Reservation – The ProTexting team worked hard to bring international connectivity to our clients. The team has launched a new app, which allows you to reserve local numbers in more than 35 countries. For complete list of supported countries with local long numbers, click here.
2. API Messaging via LONG CODE numbers – This app offers API connectivity to your newly reserved long code. Once you reserve a local number, in case you need a simple API for a few transactional messages daily, this app is the perfect choice. Full API long code documentation can be found here >>.  It is a simple API messaging app for Local Long Numbers with a rate of 1 SMS per second. You will need to reserve a local long number to use the app via "Long Code Reservation" app. For larger sending volume, please add the "API - Messaging (SMS and MMS)", which utilizes a short code gateway and can support up to 40 SMS per second. Also available: worldwide SMS coverage.
3. Improved Short URL app – Updates include: faster load time and better analytics. Additionally, you have more options to export and add the contacts easily to a group.
4. Updated ENTERPRISE Dashboard – better account management, adding custom plans, improved stats. Ask our sales team about adding the “Enterprise” dashboard to your account. It’s a great platform if you manage sub-accounts or have different teams with different account access.
5. Support for ANIMATED GIFs for both outgoing and incoming MMS.
6. SMS Loyalty app – One of the most trending apps on the marketplace. Updates include: added FULL screen feature for iPads, new design settings options for promotional images and background and improved IU for iPad.

1. Updated API: View all scheduled and sent messages (Single and Group) + option to delete scheduled messages.
2. Auto Reply - added EMOJI. Make your auto reply messages better with emoji and increase the campaign response and participation rate.
3. iOS app improved – better navigation, easier access to Send and Schedule Group SMS.
4. NEW APP: Alternative Method of Entry – if you run Text 2 Win sweepstakes or SMS Loyalty program, the newly added app will give you access to accept entries/sign ups via online forms (in addition to Text in a keyword).
5. New Feature: Auto Reply BULK update – easily update ALL or ANY of your mobile keywords.
6. Moble Chatbox improvement – now with EMOJI and smart incoming routing, showing all relevant messages without texting a keyword.
7. Updated Constant Contact integration. Now, you can easily sync contacts between Constant Contact and ProTexting by selecting from/to groups. Automatic syncing is available as well.

1. Updated SMS Templates with support for LONG SMS (up to 480 chars, 3 SMS).  The module is updated in both Single SMS and Group SMS sections.
2. Messaging API - updated with support of incoming multi MMS.  The API call will provide all media URLs of the message to sync.  Some MMS message contain more than one photo or video.
3. Improved Delivery Reports with quicker updates of messaging status and more accurate status update on pending SMS and MMS.
4. Improved Virtual Business Cards App – better navigation, support for Long SMS up to 480 characters and emoji.

1. Updated “API INBOX” & “API KEYWORDS”: Now listing keyword IDs via “API keywords”.  The IDs can be used for filtering by KEYWORDS for all incoming messages (API inbox). You can check if a keyword has been texted-in. Parameter in use would be “Keyword_Id”. This feature will give a flexibility to filter all INBOX messages by keyword.  Read the API docs here >>

2. Text 2 Win (Sweeps) updated with a new list containing all “Terms & Conditions” pages you have created. The list can be easily updated. You can view and remove any “terms” pages used for any Text-to-Win campaign.

3. UPDATED: Web Sign Up Tools (Custom Sign-up Forms) options added: Optional setting to ask subscriber to agree to “terms and conditions” and an option to “Receive General Notifications”. This feature is useful if you need to add “Terms” page or “Privacy Policy” to your campaign. Also, if you need to receive consent from your participants to send marketing messages in the future.

4. UPDATED: Drip Campaigns via SMS and MMS - added Short URL option for better user engagement within the drip messages.

1. NEW FEATURE! Conversations: These are threaded conversations which will allow you to quickly view your message history with anyone of your contacts. In addition, you can easily start a conversation with any participant texting your keywords or replying to your bulk messages.
2. Message Forwarding Filters: New indication showing how many filters are currently active is now available. It is a great way to quickly view if there are any filters active for message forwarding.
3. MMS Message Forwarding: Shows the actual MMS photo in addition to the text sent in the forwarded message to your email/mobile numbers. This way, you can quickly see what has been sent to your ProTexting inbox
4. LONG SMS for Surveys & Polls APP: An optimization that will help you send LONG SMS (up to 480 characters) for both Push-To-Vote & Text-To-Vote campaigns.
5. Updated Mobile Chatbox: This app gets an update with the ability to receive ALL replies of participants without texting in a keyword with every message every single time.

For more info, checkout our blog post >>

1. EMOJIS are live! Inbound and outbound messaging with Emojis. Get emoji keyword via the “Reserve Emoji Keyword” app and create even more engaging campaigns.
2. Updated campaigns “Validators” – send validation SMS if the required field's data is present and does not pass validation.
3. Send INTERNATIONAL & special characters in all outbound SMS. Keep in mind that if you use special characters in your outbound campaigns, the length of SMS might be decreased.
4. Updated API Messaging to send LONG multipart SMS, up to 480 characters (3 SMS). View the updated API docs here >>

1. Web Sign Up Forms – customize landing and thank you pages, with your own language and branding.
2. Forwarding messages to mobile – added mobile number of sender, at end of message. This will allow you to quickly initiate a 2-way messaging conversation.
3. Quick load of credits when preparing campaign – if you schedule large campaign and don’t have enough credits, you will be able to quickly renew and load credits into your account via a quick prompt.
4. Short URL management – in case you need to disable any of the short URL you are using, you can noew deactivate them and stop forwarding traffic to the endpoint web page or app link.
5. Custom Short URL – it’s time to reserve a short URL with your brand so recipients can easily recognize your company and increase click-through rate.

1. "Smart Q&A" app - MMS added, now you can receive photos or videos from participants

2. Contacts Segmentation - filtering your contacts is easy now.  You can filter by any data point and group them easily.

3. "Text 4 Feedback" - added PIN option for quick access and campaign management

4. "Text 2 Win" (Sweepstakes) "Rules" page - added optional "Rules" landing page, which can be set up in couple of minutes.

1. New Contacts Dashboard - showing the source of all contacts - Text in, Sign Up Forms, Import, External Import via 3rd party services.

2. Need International Reach - our Carrier Lookup has been updated with global carrier information, which will provide info on the local carriers.

3. Short URL Tracking - updated handset information and device location.

4. SMS & MMS to screen - improved messaging queue and management.

1. Inbox Trash - all deleted messages are move to the new Inbox Trash folder, where they are kept for 30 days.  In case you need to quickly recover deleted messages, you can go to "Inbox Trash" folder and recover the messages you need.

2. Text 2 Join Sharable Social Image - an instant image will be created for all of your keywords so you can easily share on social media.

3. Updated Mobile Chatbox - many of our clients have been using our Mobile Chatbox for different event types, and we have added an easy way to see total number of messages in each folder.

1. New ProTexting 3.0 system & dashboard - Improved Responsive Design, Upgraded Dashboard, Fast Shortcuts to Live Campaigns and Improved Overall Navigation.  Play Video here

2. Notification Module - receive instant updates via SMS, web or email for important account activities, such as approved MMS, campaigns sent, billing, etc.

3. New App "Random Questions" - need to run another interactive messaging campaign?  Try the new app "Random Questions" which will send different question (auto-reply) every time a subscriber text in a keyword.

4. Bulk opt-out - in case you need to unsubscribe multiple contacts, you can do that in bulk. Go to "Contacts" and on the bottom click on "Opt-Out Multiple Contacts"

5. Running a sweeps (text 2 win) campaign? We have added a "Date of Birth Validation" gate available in all alternative entry forms.

6. API Contacts Management - a new parameter <message> added, which will trigger a message (welcome SMS auto reply) to be sent to the newly added contact in your account. In addition, you can populate any custom field now.

1. Export data history - now you can export your INBOX data, using the filters, and keep the exported files in your account for 30 days. Go to "Settings" >> "Exported Files".

2. New RESTful API - Keyword Management.  If you'd like to manage your keywords, using our API, you can integrate easily. Please visit our API docs.

3. Archive INBOX messages.  Great feature to save some of your messages in the archive section of the messaging inbox.

4. Multiple keywords reservation.  If you need to reserve keywords in bulk, you can do that by going to "Reserve Keyword" >> "Multiple Keywords Reservation" and copy and paste the list of keywords.

1. If you are forwarding all messages to your email or mobile, now you can filter out messages based on keywords, or phrases.  Go to Message Forwarding >> Set Filters.

2. MMS now supports Animated GIFs.

3. New app: Custom Fields Capture.  Now you can capture any data by using our custom fields capture app.

We are pleased to announce that ProTexing has launched 2 apps for interactive SMS and MMS marketing campaigns:

- Random Questions - participants text in a keyword, and a random question is sent back.

- Drip Campaigns - send a sequence of text messages - great tool for sales and follow up campaigns.