How to setup message forwarding to email
First, login to your SMS marketing dashboard.
Go to settings and then click on message forwarding.
Click on “add email”. Enter your email address. Wait a few seconds for the email confirmation code and add it in the box provided to confirm your email. Once you confirm it, you can easily turn ON and OFF the forwarding or delete it.
Adding new recipient is easy, just repeat the same steps. If you don’t want to forward all incoming messages on account level, you can create text message forwarding per keyword only. Pick the keyword and click on manage number recipients.
After you are done selecting the recipients, you will need to turn on the forwarding to activate. There is an option to customize the message forwarding by adding your company info or any other contact you would like to appear in the forwarded message. This option might be useful if you manage campaigns on behalf of clients.
A great feature is the “forwarding filters”, which can be set to filter out specific incoming SMS or MMS based on words in the messaging content. You can filter out all incoming messages having only keywords. Use the global filter, add them all and save it.
In case you need more filters, you can easily create more by choosing filters per email, mobile number or keyword. Once you are done with all text message forwarding settings, please make sure they are TURNED ON, so you can start receiving all incoming text messages to your email.
In the messaging history you will be able to see a list of all forwarded text messages with options to search by number, email, date, message content and type.You can also export the list.
Please watch our other video on "How to setup text message forwarding to your mobile numbers", this way you will be able to receive alerts on your mobile as well.
As always, if you have any questions or need help, contact our support team. We are ready to assist.
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