Build a permission-based audience
Use keywords, web forms, QR codes, imports, and integrations to organize the right groups.
Messaging for Retail
Retail messaging, designed around the moment.
Bring shoppers back with mobile coupons, flash sales, product alerts, loyalty programs, and feedback.
No credit card Free toll-free number Human setup support
CAMPAIGN WORKSPACEMember early access
Illustrative previewAUDIENCEVIP shoppers
ReadyDELIVERY FLOWPreparing → Sending → Measuring
- Promote flash sales
- Deliver mobile coupons
- Build loyalty
One connected workflow
From permission to measurable action
Build the audience, send at the right moment, keep replies visible, and use the result to shape the next message.
Send timely SMS and MMS
Personalize campaigns, schedule delivery, and keep operational or promotional context clear.
Keep replies connected
Bring inbound responses into the same workspace so the team can continue the conversation.
Understand what happened
Review carrier submission, confirmed delivery, replies, and human short-link engagement separately.
Built around your operation
Retail workflows without a disconnected tool stack
Start with the use case that matters now, then add automation, short URLs, reporting, and integrations as the program grows.
Explore all platform capabilities →CORE USE CASEMobile coupons
Configured inside the same messaging workspace with shared audiences and reporting.
CORE USE CASEFlash sales
Configured inside the same messaging workspace with shared audiences and reporting.
CORE USE CASELoyalty
Configured inside the same messaging workspace with shared audiences and reporting.
Continue with the right tool
Turn this use case into a working campaign
Move directly from the industry scenario to a focused platform workflow—then tailor it to your sender, audience, and operational requirements.
From the industry guide
The details your team needs to plan with confidence
The original ProTexting industry guidance, preserved and organized for easier reading.
Overview and Benefits
If you own a retail business, you know how crucial yet challenging it is to build customer loyalty. Text messaging gives you a powerful tool to accomplish this. This is a much more direct cost saving option than conventional advertising. Depending on the type of business you have and how you want to engage with your customers, you have countless options. Everyone with a mobile phone can receive coupons and sales and product alerts via SMS or MMS!
Through our work in the Retail space we have discovered several important benefits of text message marketing:
Sales Specials - Create special sales only available to members (i.e. people who have opted in to your mobile list).
Mobile Coupons - Send your customers coupons via text. This could be a regular event, such as a 'Beat the Monday Blues Discount' or something you do periodically to drum up business.
Reach the Right Client with the Right Message - Create segmented lists for different types of customers. For example, clothing stores can target customers who buy men's, women's, and children's items.
Text-to-Win Contests - Hold contests where the winner gets a special prize. Encourage people to share this on social media, which will attract more customers.
Mobile Polling and Surveys - Ask customers to fill out surveys to help you learn more about their preferences.
This legacy guidance is preserved for context. Delivery, opens, engagement, sender availability, and campaign outcomes vary by audience, destination, route, and use case.
Start with a real workflow
Build your first retail campaign
Try the complete platform free, or meet a specialist for a more complex program.