01
Add a verified destination
Configure an email address or mobile number through the protected setup flow, including the required confirmation before forwarding is enabled.
Text Message Forwarding
Put important replies where your team can act. Forward incoming SMS and MMS with control.
Forward selected inbound SMS or MMS messages from the mobile inbox to configured email addresses or mobile numbers, while keeping the original conversation workflow intact.
Available in the platform Human setup support Free trial available
How it works
Message forwarding helps the right person stay close to a customer conversation when they are not actively in the ProTexting workspace.
Start with the workflow that fits your team today, then use shared audiences, inbox activity, and reporting as your messaging program grows.
02
Choose what should travel
Use filters to route the messages that matter to a project or operating team instead of forwarding every inbound conversation indiscriminately.
03
Keep the original thread
Forwarding extends visibility; the shared inbox remains the place to review the source message and continue the appropriate response.
04
Review the record
Use message history and the workspace record when the team needs to search, review, or export operational context.
Start with your real workflow
Bring the conversation into one place
Try the full platform free, then add the tools and integrations your team needs.