Customer story • growth

A five-day mobile challenge built for participation

A guided SMS journey helped parents try a new routine, share progress, and encourage others to join.

THE CUSTOMERHuggies × Ogilvy
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  • 103K check-ins
  • Five-day journey
  • 42% chose to share
The story, without the long scroll

Challenge. Solution. Result.

A concise view of the customer need, the messaging workflow, and the outcome recorded in the original case study.

01 • CHALLENGE

What needed to change

Turn a product trial into a guided five-day experience that parents could follow, complete, and share.

02 • SOLUTION

How the flow worked

The campaign used a sequenced mobile journey for check-ins, encouragement, progress sharing, and coupon choices after completion.

03 • RESULT

What the program achieved

The original program recorded 103,000 check-ins and reported that 42% of participants chose to share in order to receive the higher-value coupon.

Connected campaign system

One path from audience to insight

The exact tools varied by customer, but the strongest programs kept the audience, message, action, and measurable response connected.

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01 • AUDIENCEJoin challenge
02 • MESSAGEDaily check-in
03 • ACTIONShare progress
04 • INSIGHTCoupon choice
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Huggies × Ogilvy SMS Marketing Case Study | ProTexting