What needed to change
Turn a product trial into a guided five-day experience that parents could follow, complete, and share.
A guided SMS journey helped parents try a new routine, share progress, and encourage others to join.
A concise view of the customer need, the messaging workflow, and the outcome recorded in the original case study.
Turn a product trial into a guided five-day experience that parents could follow, complete, and share.
The campaign used a sequenced mobile journey for check-ins, encouragement, progress sharing, and coupon choices after completion.
The original program recorded 103,000 check-ins and reported that 42% of participants chose to share in order to receive the higher-value coupon.
The exact tools varied by customer, but the strongest programs kept the audience, message, action, and measurable response connected.
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