What needed to change
Create a more immediate customer-engagement channel than traditional email while keeping the e-commerce journey easy to manage.
Customer story • growth
Moving customer engagement from email to SMS
The e-commerce skincare brand used SMS to build a faster, more direct relationship with its customers.
THE CUSTOMERAdmireMySkin
- 84% open-rate lift
- E-commerce workflow
- Guided onboarding
The story, without the long scroll
Challenge. Solution. Result.
A concise view of the customer need, the messaging workflow, and the outcome recorded in the original case study.
How the flow worked
AdmireMySkin combined ProTexting’s e-commerce options, guided onboarding, and configurable campaign flows to launch an SMS program.
What the program achieved
The company reported an 84% improvement in open rate compared with its email efforts and a faster feedback loop for campaign adjustments.
Connected campaign system
One path from audience to insight
The exact tools varied by customer, but the strongest programs kept the audience, message, action, and measurable response connected.
Explore the platform →01 • AUDIENCECustomer journey
02 • MESSAGEPersonalized SMS
03 • ACTIONImmediate feedback
04 • INSIGHTOngoing optimization
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Create your own result
Start with one clear messaging workflow
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